Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

Shift: Monday - Friday, 9:45am - 6:15pm

Responsible for assisting the Pharmacist in preparing and dispensing medication to ensure consistent patient care. This position facilitates the transfer of maintenance medications directly with members. Additionally, this role requires understanding all pharmacy processes related to prescription order entry, claims adjudication, fulfillment, and shipping prescriptions. In addition, this position answers incoming calls into the transfer call center. Responsibilities for this role include performing supportive duties under the supervision of a registered Pharmacist. This role does not perform duties that can only be legally performed by a registered Pharmacist.

This position will be remote after successful completion of 90 days onsite training

• Enters new prescription orders ensuring all information is correct, including patient details, drug, medication directions, refills, and physician selection.
• Selects correct medications when processing or filling prescriptions, ensuring accuracy and proper inventory management.
• Works to meet daily production goals without distractions and contributes to team efficiency.
• Achieves call center goals by handling calls effectively and reducing abandonment rates.
• Communicates thoroughly with members regarding prescription plans, prior authorization processes, and step therapies.
• Explains the prescription transfer process clearly to facilitate mail-order transfers.
• Keeps records of daily transfer metrics and ensures pharmacists have necessary information for prescription transfers.
• Monitors own queue to ensure timely completion of order entry, adjudication, and corrections.
• Communicates effectively with customers and team members regarding prescription questions and follow-ups.
• Minimizes errors and uses failed orders as learning opportunities for improvement.
• Selects appropriate shipping methods for orders, ensuring cost-effectiveness and adherence to pharmacy service standards. 
• Performs other duties as assigned.

Education:

• High School Grad or Equivalent [Required]

Work Experience:

• 1+ retail, mail-order, or hospital pharmacy experience or completion of a pharmacy technician student internship in a retail or hospital pharmacy setting in lieu of experience. [Required]
• Previous experience in a call center environment [Preferred]
• Previous experience in Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entities [Preferred]

Licenses and Certifications:

• Registered Pharmacy Technician (RPhT) [Required]
• Certified Pharmacy Technician (CPhT) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 100,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care.Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 51 hospital campuses and hundreds of care sites in diverse markets throughout nine states.

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