Summary:

The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.

Responsibilities:

• Provides the highest quality customer service by greeting and effectively communicating with visitors and guests as they enter or exit the medical center, escorting them to appropriate area.
• In the event of infectious disease restrictions being in place acts as a screener.
• Answers questions and provides information as needed or requested.
• Assists with equipment, such as wheelchairs, at entrance and exit doors when necessary.
• Opens doors and assists the elderly and/or disabled. Contacts shuttle service, valet, or security for assistance when necessary.
• Resource to caregivers to escort patient/family to secondary location and/or exit within the hospital grounds.
• Responds to requests from co-workers or other departments in a mutually agreed upon timeframe.
• Rounds on public areas to assess for cleanliness, hazard, comforting and inviting atmosphere and takes charge in making sure it meets the highest standards of cleanliness and safety.
• Monitors entrances and exits for potential security risks and takes appropriate action.
• Assists with registration at special events.
• Flexible in role to fill gift shop and information desk responsibilities as needed.

Requirements:

Education: 

• High School Diploma or equivalent.

Certification/Licenses: 

• BLS issued by American Heart Associate is preferred.

Skills:

• Hospitable and sensitive to needs and feelings of others
• Passion for making people feel welcome
• Comfortable talking to and greeting patients, associates, and visitors
• Ability to enforce challenging restrictions in time of infectious disease outbreaks.

Experience: 

• One year experience working in customer service preferred.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Per Diem As Needed

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About CHRISTUS Health

CHRISTUS Health is an international faith-based, not-for-profit health care system based in Irving, Texas, with more than 60 hospitals in Texas, Louisiana, New Mexico, Chile, Colombia and Mexico. CHRISTUS Health is made up of 50,000 Associates providing compassionate and individualized care at more than 600 centers, including community hospitals, clinics, long-term care facilities and health ministries. Sponsored by the Sisters of Charity of the Incarnate Word of Houston, Sisters of Charity of the Incarnate Word of San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.

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