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Posted: 05-Jun-26
Location: Greensboro, North Carolina
Categories:
Internal Number: 270879
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
$2,500 Commitment Bonus for qualifying candidates!
JOB LOCATION
Central Carolina Surgery - 1002 N Church St
JOB SUMMARY
We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
JOB DUTIES AND RESPONSIBILITIES
Greet and assist patients with using Kiosks and/or complete sign-in.
Responsible for reviewing patient arrival time and communicating with clinic staff for late arrivals.
Responsible for monitoring wait times for patients in the lobby.
Assists with answering phones and ensuring phone requests are handled promptly and by protocol.
Schedule appointments by phone and by incoming referrals.
Enters demographic information into the practice management system.
Position requires cross-training to serve as back-up for other positions in the department.
JOB ELIGIBILITY REQUIREMENTS
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities.
Excellent customer service.
Previous front office experience preferred.
Ability to multitask and maintain a pleasant demeanor.
Knowledge of medical terminology.
Demonstrated ability to work as a team member.
Must be computer literate and have accuracy in keyboarding skills.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.